Returns & Refunds

Our Promise

We stand behind every product we make. If your order arrives damaged, melted, or incorrect — or if you're unhappy for any reason — please contact us and we'll resolve it promptly. We offer replacement orders or full refunds depending on the situation.

What We Cover

• Orders that arrive damaged or broken due to packaging failure or transit handling
• Orders delivered to the wrong address due to our error
• Products that differ significantly from what was described or shown
• Orders that arrive melted or spoiled due to our packaging error
• Missing items from your order

What We Cannot Cover

• Taste preferences — chocolate is subjective, but we're confident in our quality
• Melting caused by leaving the package in heat after delivery
• Incorrect delivery address entered by the customer at checkout
• Orders that were a gift and were refused by the recipient
• Returns initiated more than 7 days after delivery

How to Request a Refund or Replacement

• 1
  Take a photo Photograph the packaging and the chocolates as you received them. This helps us assess the issue.
• 2
  Contact us within 48 hours Email hello@bestregardschocolate.com or use our contact form with your order number and photo attached.
• 3
  We'll review and respond We aim to reply within 24 hours. We'll let you know whether we're sending a replacement or processing a refund.
• 4
  Refunds are processed within 5–7 business days Approved refunds are returned to your original payment method via Ziina. Replacements are dispatched within 2 business days.

Cancellations

Orders can be cancelled within 2 hours of being placed, provided they have not yet entered preparation. To cancel, please email us immediately with your order number.