Shipping & Delivery
We take special care packing every order — each box is wrapped to protect your chocolates during transit and to arrive looking exactly as you'd expect from Best Regards.
Delivery Options
| Option | Estimated Time | Cost |
|---|---|---|
| Standard Delivery | 3–5 business days | AED 25 |
| Express Delivery | 1–2 business days | AED 45 |
| Same-Day Delivery (select cities) | Order by 12pm | AED 75 |
| Free Standard Shipping | 3–5 business days | Free on orders over AED 220 |
All orders over AED 220 qualify for free standard shipping — automatically applied at checkout.
Processing Time
Since every Best Regards order is handmade, we ask for 1–2 business days of preparation time before your order is dispatched. Orders placed before 10am on a business day are typically prepared the same day.
During peak seasons (Valentine's Day, Eid, Mother's Day), processing may take an additional 1–2 days. We'll always let you know if there's a delay.
Temperature & Packaging
Chocolate is sensitive to heat. We use insulated packaging during summer months and schedule deliveries carefully. However, we recommend the following:
- Store chocolates at room temperature (below 22°C) or in the fridge.
- Avoid leaving packages in direct sunlight or in a hot car.
- If your chocolates arrive slightly warm, refrigerate for 30 minutes before enjoying.
If your order arrives damaged due to heat or transit, please contact us within 24 hours with a photo and we'll make it right.
Tracking Your Order
Once your order is dispatched, you'll receive a tracking number via email. You can use this to follow your delivery in real time. If you haven't received a tracking email within 3 business days of placing your order, please check your spam folder or contact us.
Gift Deliveries
If you're sending Best Regards as a gift, you can enter a different delivery address at checkout. We'll ship directly to your recipient without any pricing information included — just a handwritten card from you.
To include a personal message, enter your text in the "Gift Message" field at checkout.
International Shipping
We currently ship within the UAE. International shipping is available for select destinations — please contact us before placing an order to confirm availability and pricing for your location.
Our team is happy to help with any delivery concerns.